Terms and Conditions for Online Coaching Services

Last Updated: October 27, 2024

1. Platform and Access

1.1 Kajabi Platform Access

• Coaching services are delivered through the Kajabi platform
• Upon payment, you will receive login credentials to access your member area
• Login credentials are personal and non-transferable
• You are responsible for maintaining the confidentiality of your account

1.2 Digital Content Delivery

• Course materials, worksheets, and resources are accessible through your Kajabi dashboard
• Content is available according to the release schedule specified in your program
• Live coaching calls are conducted via Kajabi's integrated video conferencing system
• Technical requirements: stable internet connection and compatible device

2. Membership and Payment Terms

2.1 Monthly Membership

• Subscription billed monthly through Kajabi's payment system
• Access continues as long as subscription remains active
• Automatic renewal unless cancelled
• Payment processes on the same day each month

2.2 Payment Methods

• All payments processed through Kajabi's secure payment gateway
• Accepted methods: major credit/debit cards
• Payments must clear before access is granted
• Failed payments may result in immediate access suspension

2.3 Pricing

• Monthly membership fee clearly displayed at checkout
• Additional services or upgrades billed separately
• Prices subject to change with 30-day notice for existing members
• All prices displayed in USD unless otherwise specified

3. Program Content and Delivery

3.1 Coaching Sessions

• Live group coaching calls held via Kajabi's platform
• Session recordings available in member area for replay
• Schedule published in advance through Kajabi calendar
• Attendance tracked through platform analytics

3.2 Digital Resources

• Downloadable materials available in member dashboard
• Progress tracked through Kajabi's completion system
• Assessments and quizzes may be required
• Community features available through Kajabi's interface

4. Cancellation and Refunds

4.1 Subscription Cancellation

• Cancel anytime through your Kajabi dashboard
• 30-day notice required for subscription cancellation
• Access continues until end of paid period
• No partial month refunds

4.2 Refund Policy

• 14-day money-back guarantee from initial purchase
• Refund requests must be submitted through [email protected]
• Refund eligibility void if program is accessed beyond 20%
• Processing fees non-refundable

5. Intellectual Property Rights

5.1 Content Usage

• All materials provided through Kajabi platform are copyright protected
• License for personal use only
• Screen recording, sharing, or distributing content is prohibited
• Downloading permitted for personal use only

5.2 Platform Content

• Course materials
• Video content
• Downloadable resources
• Live session recordings
• Assessment materials

6. Communication and Support

6.1 Technical Support

• Platform-related issues: Kajabi support team
• Program-specific questions: Internal support system

6.2 Community Guidelines

• Respectful communication required
• No promotion or solicitation
• Confidentiality of shared information
• Right to remove disruptive members

7. Privacy and Data

7.1 Data Collection

• Information collected through Kajabi platform
• Progress tracking and participation metrics
• Payment information
• Communication records

7.2 Data Usage

• Progress monitoring
• Program improvement
• Communication purposes
• Analytics and tracking

8. Termination

8.1 Account Termination

• Violation of terms
• Payment failure
• Inappropriate behavior
• Platform misuse

8.2 Effect of Termination

• Immediate access suspension
• Content download period: 7 days
• Community access revoked
• No refund for current period

9. Disclaimer and Limitation of Liability

9.1 Results Disclaimer

• Results vary by individual
• No guaranteed outcomes
• Success depends on participation
• Past results not indicative of future performance

9.2 Platform Availability

• Reasonable efforts for 99% uptime
• Scheduled maintenance periods
• No liability for technical issues
• Force majeure events

10. Changes to Terms

• Terms updated with 30-day notice
• Changes posted in Kajabi dashboard
• Continued use implies acceptance
• Email notification of major changes

11. Contact Information

For program-specific questions:

• Email: [email protected]
• Response Time: Within 48 business hours

For Kajabi platform support:

• Kajabi Help Center
• Platform technical support

By enrolling in this coaching program and accessing the content through Kajabi, you agree to these terms and conditions.