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Terms and Conditions for Peer Network Coaching Services
Last Updated: October 27, 2024
1. Platform and Access
1.1 Kajabi Platform Access
- Peer Network services are delivered through the Kajabi platform
- Upon payment, you will receive login credentials to access your member area
- Login credentials are personal and non-transferable
- You are responsible for maintaining the confidentiality of your account
1.2 Digital Content Delivery
- Course materials, worksheets, and resources are accessible through your Kajabi dashboard
- Content is available according to the release schedule of your Peer Network program
- Technical requirements: stable internet connection and compatible device
2. Membership and Payment Terms
2.1 Monthly Peer Network Membership
- Monthly subscription billed through Kajabi's payment system
- Access continues as long as subscription remains active
2.2 Payment Methods
- All payments processed through Kajabi's secure payment gateway
- Accepted methods: major credit/debit cards
- Payments must clear before access is granted
- Failed payments may result in immediate access suspension
2.3 Pricing
- Peer Network monthly membership fee clearly displayed at checkout
- Additional coaching services or upgrades billed separately
- Prices subject to change with 30-day notice for existing members
- All prices displayed in USD
3. Program Content and Delivery
3.1 Coaching Sessions
- Monthly one-on-one coaching calls via Kajabi's platform
- Session recordings available in member area for reference
- Schedule published in advance through Kajabi calendar
- Participation tracked through platform analytics
3.2 Digital Resources
- Peer Network materials available in member dashboard
- Progress tracked through Kajabi's completion system
- Action items and assignments may be required
- Support features available through Kajabi's interface
4. Cancellation and Refunds
4.1 Subscription Cancellation
- Cancel anytime through your Kajabi dashboard
- 30-day notice required for subscription cancellation
- Access continues until end of paid period
- No partial month refunds
4.2 Refund Policy
- 14-day money-back guarantee from initial purchase
- Refund requests must be submitted through [email protected]
- Refund eligibility void if program is accessed beyond 20%
- Processing fees non-refundable
5. Intellectual Property Rights
5.1 Content Usage
- All Peer Network materials provided are copyright protected
- License for personal use only
- Screen recording, sharing, or distributing content is prohibited
- Downloading permitted for personal use only
5.2 Program Content
- Coaching materials
- Session recordings
- Downloadable resources
- Assessment materials
6. Communication and Support
6.1 Technical Support
- Platform-related issues: Kajabi support team
- Program-specific questions: [email protected]
6.2 Professional Guidelines
- Respectful communication required
- No promotion or solicitation
- Confidentiality of shared information
- Right to terminate membership for inappropriate behavior
7. Privacy and Data
7.1 Data Collection
- Information collected through Kajabi platform
- Progress tracking and participation metrics
- Payment information
- Communication records
7.2 Data Usage
- Progress monitoring
- Program improvement
- Communication purposes
- Analytics and tracking
8. Termination
8.1 Account Termination
- Violation of terms
- Payment failure
- Inappropriate behavior
- Platform misuse
8.2 Effect of Termination
- Immediate access suspension
- No refund for current period
9. Disclaimer
9.1 Results Disclaimer
- Results vary by individual
- No guaranteed outcomes
- Success depends on participation
- Past results not indicative of future performance
9.2 Platform Availability
- Reasonable efforts for 99% uptime
- Scheduled maintenance periods
- No liability for technical issues
10. Changes to Terms
- Terms updated with 30-day notice
- Changes posted in Kajabi dashboard
- Continued use implies acceptance
- Email notification of major changes
11. Contact Information
For program-specific questions:
For Kajabi platform support:
- Kajabi Help Center
- Platform technical support
By enrolling in the Peer Network program and accessing the content through Kajabi, you agree to these terms and conditions.